TERMS AND CONDITIONS OF THE SOBCZUKBAGS.COM WEBSHOP

1 General Principles

The initial section of the Terms and Conditions introduces our organisation, provides the easiest ways to contact us and explains the key definitions contained in this document.

1. 1.1 Shop The online one can be found at: sobczukbags.com.
2. The online shop is managed by the company Karol Sobczuk Leather Goods, Ul. Plac Sikoraskiego 8/1, 18-300 Zambrów, Poland. NIP: 5641785569, REGON: 523349947
3. You can contact the online shop:

2. via email address: kontakt@sobczukbags.com;
3. telephone number: +48 723686127 (8:00 - 16:00 on weekdays)
4. mailing address: Sobczuk Leather Goods, Ul. Plac Sikoraskiego 8/1, 18-300 Zambrów, Poland.
   1. 3.4.Acceptance of the Terms and Conditions is not compulsory, but is necessary to use selected functions of the Online Shop (such as creating a Customer Account or making a purchase).
   2. 3.5.We make the Terms and Conditions available in the Online Shop free of charge, enabling:
5. Familiarising yourself with its contents.
6. Users can save or print the content of the Terms and Conditions for their own use.
7. Users can consult both current and earlier versions of the Rules of Procedure.

a. 3.6.DEFINITIONS. In the remainder of these Terms and Conditions, capitalized terms shall have the following meanings the following meanings, unless the context of their use indicates otherwise:

8. PROMOTION - Special terms and conditions for the sale of products or the provision of services, offered by the Seller for a specific period of time, which the Customer may take advantage of in accordance with the agreed terms. Examples include price reductionsproduct or promotional kit, and also reduced or no shipping costs. Detailed terms and conditions of the promotion are set out in the Promotion Regulations, available in the Online Shop. Where a promotion is in force, the provisions of the Promotion Regulations shall take precedence over the provisions of these Rules of Procedure.

9. BOK - Customer Service which provides information on the activities of the Online Shop, including the products offered and the order processing process.
10. PRICE - The amount expressed in Polish zloty or Euros which is the gross remuneration (including tax) to which the Seller is entitled for transferring the ownership of the Product to the Customer in accordance with the Sales Agreement. The price does not include the costs of delivery, unless the terms and conditions of the current Promotion Action in the Online Shop state otherwise.
11. CUSTOMER - (1) An individual; or acting through an authorised person (2) A person legal entity; or (3) Entity organisational unit without legal personality that has legal capacity; having full legal capacity. If the Customer is a natural person with limited legal capacity, he/she undertakes to obtain the legally binding consent of his/her legal representative to conclude the Service Agreement/Sales Agreement and to present such consent at any request of the Seller.
12. CONSUMER - A natural person who enters into a legal transaction with an entrepreneur that is not directly related to his/her economic or professional activity, as defined in Article 22(1) of the Act of 23 April 1964. - Civil Code.
13. CUSTOMER ACCOUNT - An Electronic Service with a unique user name (Login) and password selected by the Customer. It constitutes a set of functions in the Seller's ICT system, enabling the Customer to use the additional options of the Online Shopego. The Customer accesses the Account by entering his Login and Password after registering with the Online Shop. The Account enables the storage of the Customer's address data for the delivery of the Products, access to the Order history and other services offered by the Seller.
14. BAGGAGE - Electronic Service available to any Customer using the Online Shop. It consists of facilitating the placing of an Order for one or several Products, sometimes allowing the entry of discount codes in accordance with the rules set out in separate Promotional Action Regulations. The shopping basket displays a summary of the Price of each Product and of the entire Order (including any shipping costs). It also allows you to modify the details of your Order, such as the number of Products, delivery address, delivery details, and the price of the Order.o invoices, method of delivery and form payments. As part of the Shopping Cart service, the Seller may send the Customer an email regarding the Products in the Shopping Cart or a failed/rejected payment transaction (transaction email). The Basket collects the offers to conclude a Sales Contract made by the Customer, which means that more than one offer can be made within one Order.
15. LOGIN - This is the user name that the customer provides when registering an Account with the Shop.
16. NEWSLETTER - Electronic service for which subscribers receive regular information about the Online Shop, including products, news, marketing campaigns and promotions, to the e-mail address provided by the User, with the User's express consent.

17. PRODUCT - A movable object that is available in the Online Shop the subject of a Sales Contract between the Customer and the Seller, for an agreed price. The Product complies with the definition of goods in Article 2(4a) of the Consumer Rights Act of 30 May 2014.
18. ENTREPRENEUR - CONSUMER - A customer who is a natural person and enters into a contract directly related to his or her business activity. However, if it is apparent from the content of that contract that it is not of a professional nature for the The customer, in particulardoes not result from the subject matter of the business activity performed, made available on the basis of the provisions on the Central Register and Information on Business Activity.
19. REGULATIONS - This document sets out the rules for, among other things, the conclusion of Sales Agreements and the provision and use of services offered by the Seller through the Online Shop to Users and Customers. It defines the rights and obligations of both UsesThe user, including the customer, as well as the seller. Within the scope of services provided by electronic means, these Regulations are the regulations referred to in Article 8 of the Act of 18 July 2002 on the provision of services by electronic means.
20. ONLINE SHOP - This is an online sales service operated by the Seller in the Polish language and available at sobczukbags.com.
21. PRODUCT PAGE - This is the page in the Online Shop where you can find detailed information about the Product in question.
22. CONTENTS - This is a variety of elements, such as text, graphics or multimedia (e.g. information about Products, images of Products, promotional videos, descriptions, comments), including works protected by copyright and related rights, and images of persons physical. Such content is placed and distributed within the Online Shop by the Seller, the Seller's contractors, the Customer or other persons using the Online Shop.
23. SALES CONTRACT - In accordance with the provisions of the Civil Code, a contract of sale concerning the sale of a Product by the Seller to the Customer for a specified price, with possible additional charges such as shipping costs. The terms and conditions of this contract are set out in detail in these Terms and Conditions. The Contract of Sale is concluded between the Customer and the Seller by means of remote communication, after the Seller has accepted the Order in accordance with the rules established in the Terms and Conditions. This contract specifies in detail the Product, its main features, price, shipping costs and other relevant conditions. Each Product is covered by a separate contract of sale. The Seller may reserve the possibility of concluding only one contract for several Products due to their direct relationship, e.g. in the case ofThe Promotional Set will be purchased in accordance with the terms and conditions of the Terms and Conditions of the Promotional Action.
24. TENDER AGREEMENT 
    1. The Customer orders and the Contractor undertakes to manufacture customised products in accordance with the specifications stated in the order placed by the Customer via the sobczukbags.com online shop.
    2. The Contractor shall be entitled to remuneration for the performance of the work in the amount specified when the order is placed on the online shop.
    3. The remuneration will be paid to the Contractor's bank account as soon as the order has been placed via the online shop.
    4. The contractor undertakes to complete the work within the timeframe specified in the product sheet.
    5. In the event of a delay in the completion of the contract, the Contractor shall inform the Principal of the expected completion date.
    6. The work will be collected by delivery of the product to the address indicated by the purchaser when placing the order in the online shop.
    7. The contractor is liable for physical defects in the work.
    8. If defects are found, the Customer has the right to file a complaint within 30 days from the date of receipt of the work. The Contractor is obliged to remedy the defects or deliver a new product within 30 days.
    9. The agreement has been prepared in electronic form and confirmed by both parties. It will be concluded upon the Contractor's confirmation of acceptance of the order submitted by the Customer.
    10. In matters not covered by the contract, the provisions of the Civil Code shall apply.
    11. This contract shall enter into force on the day the order is placed by the Purchaser via the online shop.
    12. The buyer may receive an email inviting them to give a review of the purchased product. Details of this process and the processing of personal data can be found in the Privacy Policy.

24. ELECTRONIC SERVICE - This is the provision of services by electronic means in accordance with the Act of 18 July 2002 on the provision of services by electronic means, which is offered by the Seller to the Customer via the Online Shop, in accordance with the concluded Contract for the Provision of Services. Where services are provided by entities cooperating with the Seller, the relevant rules for the use of these services are contained in the regulations on the provision of services by these entities.
25. USER - An individual who uses the resources of the Online Shop shall not being obliged to create a Customer Account or make a purchase.
26. ORDER - It is the Customer's declaration of intent, expressing a direct wish to conclude a Distance Sales Agreement, made by means of distance communication. It defines the Product with which the Customer wishes to conclude a Sales Contract and the necessary Customer data for the possible conclusion and execution of a Sales Contract. Each Order concerning a Product is treated as a separate offer by the Customer to conclude a Sales Contract (technical procedure). In the case of a Promotional Set, the Seller may, for objective reasons, condition the conclusion of one Sales Contract for several Products within the Promotional Set due to a direct relationship between them. An Order may be assigned a single number and all offers shall be processed simultaneously.e. Acceptance The Order implies the conclusion of a Sales Contract.
27. The guidelines for the use of our Online Shop include the following points:

In our guidelines for the use of our Online Shop, we explain what minimum technical requirements you must meet in order to use its functions without problems.

a. 2.1.The following are the minimum technical requirements of the User's device to enable full and correct use of the Shop. Internet:

28. Devices with internet access.
29. The latest version of the web browser.
30. an active e-mail account (e-addressemail) to set up a Customer Account

or making a purchase.

1. The Seller does not guarantee that the use of the Online Shop will be completely free from errors and technical interruptions. The Seller reserves the right to suspend or restrict access to the Online Shop at any time, without prior notification to Customers. In the event of technical interruptions, the Seller will take measures to restore the functioning of the Online Shop as soon as possible. It is worth noting that technical interruptions should not affect the processing of Orders already placed.
2. The Seller is not responsible for the content of other websites and portals to which the Customer may be redirected via links. placed in the Online Shop (e.g. courier companies or operatorspayments).

31. Electronic services in the online shop:

In the third section, we present the electronic services available in our Shop. Service electronic includes, for example, the Shopping Basket or Newsletter. We also discuss how to make a complaint about electronic services.

a. 3.1 As part of the Online Shop, the Seller offers the following Electronic Services to Users, including Customers, which do not require payment:

32. We make the Electronic Service available to users, including customers, free of charge in the in the form of a Customer Account in the event of registration.
33. Customers are allowed to place Orders and conclude Sales Contracts free of charge in accordance with the provisions of these Terms and Conditions.
34. We present customers with free advertising content tailored to their interests.
35. enabling customers to use the services of the Basket;
36. We make it possible for customers to view the content of theShop, including content of a diverse nature.
37. Newsletter.

Customer Account

Basket

1. The Agreement for the Provision of Services is concluded when the Customer receives a confirmation of the registration of the Customer's Account, which is sent by the Seller to the e-email provided by the customer. The Account is provided free of charge for an indefinite period of time. The Customer has the option at any time, without stating any reason, to delete the Account (Account cancellation), by sending an appropriate request to the Seller (e.g. using the means of communications described in Rule 1.3).
2. The use of the Shopping Cart starts at the moment when the User adds the the first Product to the Basket.
3. The Shopping Cart is a service provided free of charge, lasting until there are unpurchased Products in the User's Shopping Cart. The service ends when the Customer places an order and successfully pays for it.
4. The customer has the possibility to correct the data entered in the "Basket" panel on their own by adding or removing items from the Basket. The deletion of one item may result in the automatic deletion of another due to their direct relationship. The Basket also allows the establishment and modification of data

a. 6.2.In addition, for Customers with a Customer Account, the Seller also offers the following services as part of the Online Shop:

38. Maintaining the Customer's session after the Customer logs into the Account (via the browser).
39. Storage and provision of Order history to the Customer via the Accounts.
40. Enabling the Customer to change the data within the Customer Account.
41. Sending reminder messages for products in the shopping basket Customer.

a. In order to use the Account, the Customer must complete the following steps in sequence:

42. Filling in the registration form by entering your e-mail, the creation of password and consent to the processing of personal data, accept the provisions of these Terms and Conditions and the Privacy Policy.
43. Confirmation of the desire to set up a Customer Account by activating the link in the received e-mail to the indicated e-mail address.
44. Successful registration, which will be confirmed by an e-mail from Online Shop Customer Service.

Newsletter

5. The Newsletter service includes:
   I. The Newsletter service consists of sending the subscribed Users an order, such as delivery address, invoice details, delivery method, payment method and the addition of discount codes.(Service Recipients) who have provided the Seller (Service Provider) with their e-addresse-mail, commercial information by post electronic, including by means of automated calling systemsinformation. This information relates to products and services offered by the Seller and its partners, including current offers, promotions, discounts and marketing activities (e-mail marketing).
   II. The Newsletter service also includes receipt by the Service Recipients who have provided the Service Provider with their personal data, such as name, surname, address (street, house number, flat number, postal code, town, country), and have placed an order or zalized an account in the Online Shop, commercial information by mail. This information relates to the products and services of the Seller and its partners, including in particular vouchers or dedicated promotional offers (marketing mailings).III. If the Customer receives any digital content from the Seller as part of the newsletter subscription, such as e-book, The provisions of our Newsletter Terms and Conditions apply.
6. Use of the Newsletter service is possible after the User has completed the following steps:
7. Entering your e-mail address or telephone number in the designated field on the Online Shop website or selecting the appropriate check boxes to receive commercial information by the means of your choiceCommunications;
8. Acceptance of the provisions of these Terms and Conditions, including additionally by clicking on the activation link sent by the Seller to the provided e-addressemail (if such an option is available), and confirmation that you have read the Privacy Policy. The Service Provider may also provide other methods of accepting the provisions of the Terms and Conditions.
9. The Newsletter service is provided for an indefinite period of time.
10. The customer may at any time and without giving reasons unsubscribe from the Newsletter service. This can be done in several ways, including:

• By sending a request to terminate your subscription to your contact details stated in point. 1.3 of the Regulations.
• By clicking on the deactivation link contained in the e-mail received within the Newsletter service.
• By pressing the appropriate button on the page of the Online Shop to which a link is included in the first message sent to the telephone number provided in connection with registration for the Newsletter service.Unsubscribing from one Newsletter channel does not automatically unsubscribe from the other channel.

k. The Vendor has the right to terminate the Contract at any time with one month's notice if there are compelling reasons, which are set out in a closed catalogue...:

45. A change in the law relating to the provision of services by electronic means by the Seller which affects the mutual rights and obligations set out in the Agreement, or a change in the interpretation of these provisions as a result of court rulings, decisions, recommendations or recommendations of the relevant authorities or bodies;
46. A change in the manner in which the services are provided which is exclusively for technical or technological reasons (in particular updates to the technical requirements set out in the these Rules);
47. Change in the scope or manner of provision of services covered by the Terms and Conditions, consisting of the introduction of new functionalities, modification of existing ones, or withdrawal of existing services by the Service Provider.
    1. The service provider shall send its statement in accordance with the above arrangement, to the e-email or phone number provided by the Customer when registering for the Newsletter service.
    2. The Vendor may terminate the Contract with seven days' notice to the Customer or deny the Customer the further right to use Newsletter service. It may also restrict access to part or all of the content, for valid reasons, in the event of a gross breach of these Terms and Conditions by the Customer. This shall mean situations when the Customer (closed catalogue): uses from the Newsletter in a manner incompatible with the applicable law, infringing the rights of third parties, contrary to the provisions of the Rules of Procedure, and contrary to custom and the principles of social coexistence, in particular by providing content of a unlawful nature.

Complaints about Electronic Services

c. Complaints about the provision of Electronic Services may be made in any form. However, it is recommended that you use the means of communication indicated in point 1.3 of the Rules of Procedure.

4. A sample complaint form is available here: FORM COMPLAINTS
5. The seller will respond to the complaint immediately, but no later than within 14 days of its submission.

48. TERMS AND CONDITIONS FOR PLACING AN ORDER AND CONCLUDING A SALES CONTRACT/WORK CONTRACT

This is the key section of the Terms and Conditions where we describe how you can buy our Products, i.e. how to place an Order and enter into a Sales Contract / Work Contract:

1. The information available in the Online Shop is only an invitation to negotiations within the meaning of Article 71 of the Civil Code, issued by the Seller to Users, including Customers, and do not constitute an offer within the meaning of the Civil Code.
2. 4.2.The main features of the performance, including the subject matter of the performance and the method of communication with the User, are set out on the Product Page or in another appropriate manner within the Online Shop. If the Product does not have the specified features, characteristics or function (e.g. it is a product outlet), the Seller shall expressly inform the User of this before the Order is placed.
3. 4.3.Due to the development of the Products or services offered on the Online Shop and their specific nature, the Seller may introduce restrictions on the ways of placing Orders for certain Products. If the Customer places several Orders at the same time, and atnat least one of them is subject to such restrictions, this may also affect the availability of Ordering methods for others.
4. 4.4.The Contract of Sale / Contract for Work between the Customer and the Seller is concluded after the Customer has previously placed an Order.

Placing orders

e. 4.5.The Seller enables the User to place an Order via the Online Shop as follows, in the following steps:

49. The customer selects the desired Product(s), goes to the shopping cart and proceeds to to the order form (purchase path);
50. The user, who is logged in to his/her Customer Account, confirms in the order form that the data necessary for placing the Order is up to date.
51. The user who does not have a customer account must fill in the order form on his/her own, which contains the necessary data for placing an order. Ordering. In the form the following information concerning the customer must be provided: first and last name, address (street, house/flat number, postal code, town, country), e-address-mail, numbercontact telephone number and details of the Sales Agreement: municipalsce and the method of delivery of the Product(s), the method of payment. For Customers who are not consumers, it is also necessary to provide their company name and VAT number. For orders made by Entrepreneurs, the Seller may additionally require the company PKD number.
52. If outdated or inaccurate data is provided in the form order, there is a risk that the Order cannot be fulfilled and the Sales Contract will not be concluded.
53. When completing the Order form, select your preferred method of payment for the Product and specify the method of delivery if the Product requires shipping.
54. The Customer sends an Order to the Seller, which constitutes the Seller's offer. In the case of a Customer who has not previously registered an Account or accepted the Terms and Conditions, it is now necessary to accept the Terms and Conditions and to read the Privacy Policy before placing an Order.
55. Depending on the preferred method of payment for the Order, the Customer may be directed to the platform third-party payment service provider, where he or she will be able to make a payment or provide the necessary data for a hire purchase or deferred payment.
    1. The retailer immediately sends the customer an automatic e- e-mail confirming receipt of the Order to the e-mail address provided by the Customer- email.
    2. Once the Order has been verified, the Seller sends to the given e-addressthe customer's e-mail message containing:
56. Confirmation of acceptance of one or more individual offers for the Products, made within the scope of the Order and confirmation of the conclusion of the Sales Contract or the Work Contract (acceptance of the Order in relation to the Products indicated in the message);

b. information about the impossibility of accepting all offers for Products made within the framework of an Order, for example due to failure to meet payment conditions.

1. The Sales Contract or the Work Contract (when the product has to be produced) is concluded upon confirmation of the offer(s) submitted in the Order by sending the Customer an e- email referred to above regarding the indicated in the nonj Products.
2. By ordering, you agree to receive the bill / invoice, correction invoice and their duplicates electronically at the e- e-mail. Once the Order has been confirmed, the Seller sends a receipt / invoice. The customer at the same time undertakes to receive the above documents electronically to the e-mail address you have provided.
3. 1.10.If it is not possible to accept all or part of the offers made within an Order, Customer Service will contact the Customer to:

57. Inform the customer that all offers made in the under the Contract.
58. The Customer may confirm his/her willingness to carry out the Order only in part, which the Seller has agreed to accept the offers to conclude the Contract of Sale. In the event that the Customer decides to cancel the entire Order placed (including all the offer), he shall keep themThe Customer has the right to cancel the Order. The Customer's cancellation of the Order relieves the Seller of further obligations related to its fulfilment. In such a situation, the relevant provisions of the section below shall apply.
    1. If it is not possible to accept the offer(s) made within the scope of the Order, the Sales Contract concerning the Products indicated by the BOK shall not be concluded. In such a situation, the Seller undertakes to immediately, but no later than within 14 days, accept the offer or the offers made within the framework of the Order.ni, return to the customer payments made by him, which were paid to the extent that the Sales Contract could not be concluded.
    2. Notwithstanding the foregoing, the Seller may keep the Customer informed of the status of the Order, including by sending messages to the e- e-mail, SMS or by telephone.
    3. The Seller shall make every effort to ensure the availability of all Products and the performance of the Sales Contract. In extraordinary or unforeseen situations, and in other cases stipulated by law, appropriate provisions of the Civil Code, including Articles 493-495 of the Civil Code, which regulates the obligation to return the performance to the Consumer without delay.
    4. The full amount of the Order includes the price of the Product, delivery costs and other possible charges for additional services that the Customer may choose. The Seller may set a minimum Order value above which the delivery of the Products is free of charge, within the limits set by the each other period. The customer is informed prior to the placement of the Order and prior to the conclusion of the Sales Contract of the total price of the Product including taxes, delivery costs and the any other charges. If the amount of these charges cannot be clearly determined, the Customer shall also be informed of the obligation to pay them.

e. Promotions valid in the Online Shop do not add up, unless the terms of the promotion expressly state otherwise.

59. PAYMENT METHODS AND DEADLINES FOR THE PRODUCT
a. 5.1.The Seller offers the Customer a variety of payment methods for order using trusted payment intermediaries:
60. electronic payments (e.g. PayPal, AutoPay, BLIK, payment card payment) 61. payment by traditional bank transfer;

The seller shall refund the payment using the same means of payment used by the consumer, unless the consumer has expressly agreed to a different method of refund that does not incur any costs to the consumer.

1. "Available forms of payment:Payment cards:
   *Visa
   *Visa Electron
   *Mastercard
   *Mastercard Electronic
   *Maestro"The online payment service provider is Autopay S.A.
2. The currently available payment methods are determined and presented in the Online Shop before the Customer places an order and before the conclusion of the Sales Contract / Work Contract. The choice of available payment methods may depend on the delivery method chosen by the Customer oraof the characteristics of a given Product. If several orders are placed at the same time, the payment methods may change, especially if they concern different Products.
3. In the event that the Seller does not receive payment from the Customer, Customer Service may contact the Customer to remind him or her of the payment and the abandoned contents of the shopping cart, including by sending an e-mail (transactional email). Failure to make payment within 2 days of placing the Order, and thereafter within an additional 2-day period, shall result in non-acceptance of the offer made by the Customer under the Order. The Customer also has the right to cancel the Order without consequence to the moment it receivesnotification of the dispatch of the Order by contacting the Seller directly via Customer Service, which shall not affect his ability to withdraw from the contract.

62. PRICE, METHOD AND DATE OF DELIVERY OF THE PRODUCT

Delivery methods including cost and delivery time (from posting to delivery):
- Inpost Courier: 1 - 3 days (domestic shipment - free of charge)
- Inpost parcel machines: 1 - 3 days (national delivery free of charge)
- DPD: 1 - 3 days (domestic shipment free of charge, international shipment from PLN 80 to 500 depending on location)
- DHL: 1 - 3 days (domestic shipment free of charge, international shipment from PLN 80 to 500 depending on location))
- UPS: 2 - 5 days (international air shipment) (Price from £250 to £500 depending on location)
- Poczta Polska 3 - 20 days (domestic postage - free, international postage from 60 to 500zl depending on location, free international from 500zl)

Shipment outside of the European Union is subject to additional national customs charges, which are borne by the buyer.

6.1.The products are delivered via an external company, which the Customer chooses when placing the Order.Possible delivery options include courier companies and pick-up points.

1. 6.2.The delivery of the Product to the Customer is chargeable unless the Customer complies with theconditions for free delivery or took advantage of a promotion offering free delivery. The delivery costs are determined before the Order is placed and the Sales Contract is concluded.
2. 6.3.The delivery options available may depend on the payment method chosen by the Customer and the characteristics of the Product. The delivery options may be subject to change when several Orders are placed at the same time, particularly in the context of the Products covered.

d. 6.4.The delivery of the product depends on the stock of the selected product. If the customer chooses to have the product ready for dispatch, the product will be dispatched no later than the following Friday of the current week in which the order was placed. However, if the customerent chooses a product personalized, a work contract will be executed and the product will be produced after the order, then the product will be delivered on time indicated on the product sheet.

63. With products ready for dispatch, the time for the Seller to prepare the order for dispatch is up to 7 working days from the date of order confirmation. If multiple products are ordered, the order will be forwarded for dispatch after preparation of the product that has the longest preparation time.
64. And the delivery time of the product by the selected courier company or other postal operator. Determination of the delivery time by the courier company or postal operator is available at the stage of placing the order and depends on the type of the procured product and dates handled by the courier company concerned or postal operator.
    1. 2.5 In exceptional situations, the delivery period may be extended, of which the Seller shall notify the Customer (for example, during sales periods, holiday periods and in the event of unforeseen circumstances such as pandemic outbreak).
    2. 2.6 If the object of the Sales Contract is a Product offered as a pre-sale / custom-made product (which is always indicated in the Product description), the waiting time may be longer. This is usually up to 8 weeks, depending on the volume of orders. Please refer to the product card for the current shipping status.
    3. 2.7 If the time for preparation of the order or delivery of the product is extended, the Seller reserves the right to contact the Customer to inform him of the reason for the delay and of the new planned delivery date.
    4. 2.8.The dispatch time of an order may be extended for Products that will need to be personalised to the Customer's order. Information on when exactly your order will be dispatched will be available on the Product Card or when placing thea Procurement.
    5. 2.9. Receiving the parcel with the Product from the courier or postal service, the Customer should, if possible, verify that the Product was delivered complete and undamaged. If the Product is damaged in transit, a damage protocol should be drawn up and the Seller should be immediately informed.

f. 2.10.Courier companies, postal operators and companies operating Collection Centres have their own rules regarding the implementation of delivery services, including delivery complaint procedures, deadlines and how to report possible damage to the parcel and other relevant issues. Detailed information on this is available on the websites of these companies. We recommend that you read these terms and conditions before choosing your preferred mode of delivery.

65. Reviews posted in the online shop

Our Shop, like many other e-commerce platforms, collects feedback on Products. We are committed to ensuring the transparency of this process and to gathering honest feedback. In this section of the Rules of Procedure, we detail the rules on post reviews and comments in our Shop:

1. All Customer reviews of Products purchased from our Online Shop are subject to verification. Opinions are only collected from people who have actually purchased the Product in question.
2. Upon receipt of the ordered Products, the Customer may be asked to voluntarily adding feedback on a purchased Product.
3. The Customer may add an opinion on the Products:

66. by means of a dedicated rating link, which is sent out by the Seller or an external company acting on its behalf.
67. via email kontakt@sobczukbags.com
68. The retailer reserves the right to send messages itself aboutreferred to in point a.
    1. By filling in the feedback form, the customer agrees to the publication of the opinions contained therein.him or her with subjective content about the Product purchased and to provide personal data necessary for the posting of the opinion. Depending on the rating mechanism adopted, the Customer may be asked to add a comment, select the number of stars (e.g. from 1 to 5), or mark a scale ofsatisfaction or dissatisfaction with the Product.
    2. Opinions posted on the Online Shop are not sponsored and their content does not affect the terms of future contracts with the Seller.

c. The online shop shall publish all feedback, both positive and negative, provided that their content complies with the provisions of the Terms and Conditions and applicable law.

d. Opinions posted on the Online Shop are subject to verification, which consists of comparing the data of the Customers purchasing the reviewed Products with the data of the persons posting the opinions.

69. For customers who receive an e-email with a request for feedback, we guarantee that such an e-Only those who have made a purchase and collected the Product will receive an e-mail.

70. PRODUCT COMPLAINT

1. 8.1.The customer who is a Consumer has the right to make a complaint about a purchased Product.
2. 8.2.Customer who is an Entrepreneur-The consumer has the right to make a complaint in accordance with applicable regulations on warranty for physical defects of the Products. However, the Seller's liability shall be limited to the amount that the Entrepreneur-The consumer has paid for the purchase of the Product or service in question.
3. 8.3.The Seller is obliged to deliver to the Consumer a Product that is free from defects and compliant with the concluded Sales Contract / Work Contract. However, the Seller shall not be liable for the lack of conformity of the Product with the Contract to the extent specified in Article 43b Paragraph 2 or 3 of the Consumer Rights Act if the Consumer has been clearly informed prior to the conclusion of the Sales Contract / Work Contract that a certain characteristic of the Product differs from the requirements for conformity with the Contract and if the Consumer has expressly and separately accepted these characteristics at the latest at the time of the the conclusion of the Sales Agreementrye / Work Contract.
4. 8.4.The Seller shall be liable for any lack of conformity of the Product with the Contract which existed at the time of delivery to the Consumer and was discovered within 2 years from that time, unless the Product's shelf life is longer.
5. 8.5.A complaint can be made in any form. You are encouraged to use the communication forms available under the regulations,
   or by clicking directly on this link "Forms".
6. 8.6.In case of non-conformity of the Product with the Contract, the Customer, being a Consumer, and the Entrepreneur-The consumer shall have the following rights set out in section 5A of the Consumer Rights Act (concerning the non-conformity of goods with the contract).

g. 8.7.In the event that the goods are not in conformity with the contract, the Consumer may claim its repair or replacement.

The Seller may carry out a replacement when the Consumer requests a repair, or the Seller may carry out a repair when the Consumer requests a replacement, if bringing the goods into conformity with the contract in the manner chosen by the Consumer is impossible or would require the excessive costs compared to the alternative means of achieving thecompatibility.

If repair or replacement is impossible or would require excessive costs for the Seller, the Seller may refuse to bring the goods into conformity with the contract.

The Seller shall repair or replace the goods at its own expense within a reasonable time from the moment it receives information from the Consumer about the non-conformity of the goods with the contract. The Consumer is obliged to make the goods available to the Seller for repair or replacement, a The seller covers the costs of collecting the goods.

h. 2.8.The consumer also has the option to make a declaration to reduce the price or withdraw from the Sales Contract when:

71. The seller will not agree to adapt the goods to the requirements of the contract.
72. The seller will not bring the goods into conformity with the contract.
73. The goods are still not in conformity with the contract despite the efforts of the Seller attempts to bring it into line.
74. The non-conformity of the goods with the contract is such as to allow for a price reduction or withdraw from the contract without first requesting repair or replacement of the goods.
75. The seller or the circumstances clearly indicate that he will not bring the goods to the conformity with the contract within a reasonable period of time or without undue inconvenience for the consumer.
    1. If the Consumer decides to reduce the price, the Seller shall refund the relevant amount to the Customer no later than 14 days from the date of receipt of the Customer's statement of price reduction. The refund will be made using the same method of payment that the Customer used to make the purchase, unless the Customer expressly agrees to a different method of refund.
    2. If the Consumer decides to exercise his/her right of withdrawal in accordance with the provisions of Article 43e(1) of the Consumer Rights Act, the Customer shall return the goods to the Seller without delay. Any costs associated with the return The goods in this case shall be borne by Sprzeditor. The seller undertakes to refund the purchase price within 14 days of receipt of the goods or proof of their return.

c. The seller shall be liable for the non-conformity of the goods with the contract that existed at the time of delivery and was discovered within 2 years from that time. The Customer's claims on this account shall be time-barred after 6 years from the date on which the non-conformity of the goods with the contract became apparent. The limitation period ends on the last day of the calendar year.

d. It is recommended that the Customer states in the description of the complaint:

76. The customer is advised to include in the description of the complaint information and circumstances concerning the subject of the complaint, in particular the type and date of occurrence of the defect (1), request for the method of bringing the Product into conformity with the Sales Agreement or declaring the price reduction or withdrawal from the Sales Agreement (2), and contact details of the complainant (name and surname, mailing address, telephone number, e-mail address) (3). Such detailed information will facilitate and speed up the processing of the complaint by the Seller. The requirements contained in the previous sentence are a recommendation and their omission will not affect the effectiveness of the complaint.
    1. The Seller will consider the Customer's complaint immediately, but no later than within 14 days of receipt. If there is no response within this deadline, the complaint shall be deemed accepted by the Seller.
    2. In the event that the customer, being an entrepreneur, lodges a complaint or requests the exercise of warranty rights, which require the delivery of a Product to the Seller in accordance with Article 5612 in conjunction with Article 354 § 2 of the Code of Civil Code, the Customer is obliged to deliver the Product at the Seller's expense.
77. WARRANTY CONDITIONS
    1. 9.1.Products sold by the Seller may additionally be covered by a guarantee. The conditions of the guarantee are specified on the guarantee.
    2. 9.2.In the case of a guarantee granted by the Seller, the Customer may make a complaint about the Product:
    3. When exercising his/her rights under the guarantee, the Customer complains about the Product directly to the guarantor, i.e. the entity granting the guarantees.
    4. When exercising warranty rights, in such a case a complaint must be made directly to the Seller.
78. 10.Alternative methods of complaint resolution and redress and provisions for access to these procedures.

We propose to resolve the situation by talking and seeking agreement through amicable.

79. The use of methods for out-of-court resolution of complaints and claims is voluntary. The information provided is for information purposes and does not bind the Seller to use these methods. If the dispute with the Consumer is not resolved after the complaint has been lodged, the Seller may choose to participate in the out-of-court consumer dispute resolution procedure, which will be confirmed in writing or in another durable medium.
80. The rules for the conduct of proceedings concerning out-of-court resolution of consumer disputes and the obligations of entrepreneurs in this respect are laid down by law, including in particular the Act of 23 September 2016 on out-of-court resolution of disputesconsumers, and in the regulations applied by the relevant consumer dispute resolution bodies. Detailed information on the possibility of out-of-court complaint and redress procedures for Consumer Customers, as well as the rules of access to these procedures, is available at the registered offices and on the websites of the websites of the district (city) consumer ombudsmen, social organisations involved in consumer protection, and Provincial Inspectorates of the Trade Inspection. Detailed information can also be found on the website of the Office for the Protection of Competition and Consumers at https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenck ich.php. The President of the Office of Competition and Consumer Protection keeps an open register of entities authorised to conduct proceedings concerning out-of-court settlement of consumer disputes.
81. The consumer has access to various options for out-of-court complaint resolution and redress, for example:
82. The customer has the right to apply to a permanent amicable consumer court to referred to in the provisions of the Act of 15 December 2000 on Trade Inspection, in order to settle a dispute arising from a concluded Sales Contract.
83. The Customer may receive free assistance in resolving a dispute between the Customer and the Seller using the free assistance of a district (city) consumer ombudsman or a social organisation whose statutory task is to protect the consumers, such as the Federation of Consumers or the Association of Polish Consumers.
84. At http://ec.europa.eu/consumers/odr The European Commission provides a platform for online consumer dispute resolution. Currently, the Seller does not participate in this voluntary alternative dispute resolution procedure.

82. 11.RIGHT OF WITHDRAWAL (RETURNS)

We understand that sometimes consumers choose to exercise their right of withdrawal. We want to ensure that this process is quick and hassle-free. Please take a look at our distance contract cancellation policy, which is clear and easy to follow.

1. 11.1.The customer, who is a Consumer, who has concluded the contract remotely or off-premises, has the right to withdraw from the contract without giving any reason and without incurring additional costs, apart from those which areprovided for by law, within the time limit 30 days from the date of entry into possession of the purchased Product. The provisions of this section of the Terms and Conditions also include Entrepreneurs - Consumers who exercise their right of withdrawal under the Act of 30 May 2014. on consumer rights, provided that the contract is not related to their business and is not of a professional nature. The law lays down a cooling-off period of 14 days, the seller provides 30 days. Products which (at the order of the Purchaser) have been modified by giving the Purchaser's monogram / personalisation by embossing, are not subject to the right of withdrawal. 
2. 11.2.To comply with the time limit, the Consumer or Trader shall-Consumer must make a statement to the Seller before the expiry of the deadline. These may be unambiguous statements in which they inform of their withdrawal from the Sales Contract / Work Contract.
3. 11.3.The declaration of withdrawal from the Sales Contract / Work Contract may be submitted by means of the return form available under the Terms and Conditions or in any other form, sent to the address indicated in section 1.3.Rules of Procedure.
4. 11.4.The Consumer and Entrepreneur-Consumer shall bear the costs of returning the Product themselves (return shipping costs from the Consumer to the Seller).
5. 11.5.The period for withdrawal from the Sales Contract / Work Contract shall begin from the day on which the Consumer, Entrepreneur - The consumer or the consumer's nominee a third party other than the carrier (agent) has taken possession of the products. In the case of a Sales Contract / Contract for Work, takingmany products, which are delivered separately, in batches or in parts, the period shall run from the date of taking possession of the last product, batch or part.

6. 11.6.Consumer and Entrepreneur - The consumer is obliged to return the product to the Seller without delay, no later than within 14 days from the day on which they have withdrawn from the Sales Contract / Work Contract. This deadline will be met if the product is returned before its expiry. The product may be returned to address: Sobczuk Leather Goods, Ul. Plac Sikoraskiego 8/1, 18-300 Zambrów, Poland.
7. 11.7 Consumer and Entrepreneur - The consumer should accordingly secure the returned product to prevent it from being damaged during the transport.
8. 11.8.In the event of an effective withdrawal from a distance contract, the contract shall be deemed null and void.
9. 11.9.The Seller is obliged to return to the Consumer all payments made by the Consumer immediately, but no later than within 14 days of receipt of the Consumer's or Entrepreneur's statement -. The Consumer Council of withdrawal from the contract. The return shall also includehe costs of delivering the product, with except for additional costs resulting from the Customer's choice of other than the cheapest form of delivery available in the Online Shop. The Seller may withhold the refund until it has received the returned goods or confirmation of them, whichever comes first.
10. 11.10.If the Consumer or Entrepreneur-The consumer will benefit from statutory right of withdrawal, the Seller shall reimburse the payment using the same means of payment that the Consumer used, unless the Consumer has expressly agreed to another way of reimbursement that does not involve additional costs for the Consumer.
11. 11.11.When the Consumer or Entrepreneur-A consumer exercising the statutory right of withdrawal from a Sales Contract shall be liable for any diminution in the value of the product resulting from the use of the product in excess of what is necessary to establish the nature of the product.ter, characteristics and functioning or from improper care or improper packaging when sending back to the Seller. This liability may include, but is not limited to, the inability to sell the product as full-value, reprocessing costsof the product for sale (such as the placement of tags and safety features), the costs of restoring the product to a condition that allows it to be put back on sale in the Online Shop, including the costs of technical expertise and rectification of defects resulting from misuse by the Consumer.
12. 11.12.The statutory right of withdrawal does not apply to the Consumer and Entrepreneur.-The consumer in the following situations:

83. If the Customer exceeds the 30-day period for informing the Seller about the your wish to withdraw from the sales contract:

84. in the cases specified in the provisions of the Consumer Rights Act, Article 38.

85. 12.INTELLECTUAL PROPERTY RIGHTS

In this section, we outline what intellectual property rights are protected on our website and what rules must be followed.

1. 12.1.All rights to the Online Shop, including copyright, intellectual property rights to the name, website domain, forms, legal documents, logos, trademarks, texts, graphics, photographs and other content posted by the Seller belong to the Seller and their use is only permitted in accordance with the provisions of the Rules of Procedure.
2. 12.3.The rights of use, copying and distribution of the data available on the site are in accordance with the provisions of the Law on Copyright and the Rights of the related.
3. 12.4.Obtaining the Seller's prior written consent is required before using the Online Shop data for commercial purposes.

86. 13.PROTECTION OF PERSONAL DATA

1. 13.1.The rules concerning the protection of personal data are described in detail in the document called "Privacy Policy".
2. 13.2.The rules regarding the use of cookies on the Website are set out in the document called "Cookies Policy".

87. 14.Provisions for customers who are not consumers

1. 14.1.All provisions contained in clause 13 of the Terms and Conditions apply only to Customers who are not consumers and to Entrepreneurs -. Consumers.
2. 14.2.From the moment the Seller hands over the Product to the carrier, all benefits and risks associated with the Product and the danger of accidental loss or damage shall pass to the Customer who is not a consumer. The Seller shall not be liable for loss, damage or delay of thenot in the transport of the Product from the moment of its handed over to the carrier until handed over to the customer.
3. 14.3.In accordance with the provisions of Article 558 § 1 of the Civil Code, the Seller's liability under warranty for the Product towards the Customer who is not a consumer is excluded.
4. 14.4.The vendor, its employees, authorised representatives and agents shall not be liable to the customer, its subcontractors, employees, authorised representatives and/or agents for any damages, including loss of profit, unlesse pity was deliberately caused by them.
5. 14.5.Where the liability of the Seller, its employees, authorised representatives or agents towards a Customer who is not a Consumer is determined, this liability is limited. This applies both to individual claims and to the sum of all claims, up to a value corresponding to the total purchase price and delivery costs from the last Sales Contract. It shall only cover actual losses incurred by the client.
6. 14.6 Conflicts between the Seller and the Customer who is not a Consumer will be resolved by the court having jurisdiction over the Seller's registered office.
7. 14.7.For customers who are not consumers, the Seller shall reserves the right to amend these Terms and Conditions at any time moment, in accordance with the applicable legislation.

88. 15.FINAL PROVISIONS

1. 15.1.The regulations are available in Polish and English.
2. 15.2.In matters not covered by these Regulations, the following shall apply the provisions of the applicable law.

c. 15.3 If not provided for by applicable law, Polish law shall govern the resolution of all disputes arising from these Terms and Conditions.

4. 15.4.If the legal provisions of the country in which the Customer has his/her habitual residence provide for more favourable conditions than the provisions of Polish law and the provisions of these Terms and Conditions, these provisions shall apply.
5. 15.5.The content of these Terms and Conditions is subject to change. The Online Shop will inform about any changes by posting information on the website of the Online Shop, in the case of Users subscribed to the Newsletter or having an active Account.is the customer - in the form of messages email.

1 - The administrator of the personal data provided by the Buyer when using the Shop is the Seller. Detailed information regarding the processing of personal data by the Seller - including other purposes and grounds for data processing, as well as recipients of the data - can be found in the Privacy Policy available in the Shop - due to the transparency principle contained in the General Regulation of the European Parliament and of the Council (EU) on data protection - "RODO".

2 - The purpose of the Seller's processing of the Buyer's data provided by the Buyer in connection with purchases in the Shop is the fulfilment of orders. The basis for the processing of personal data in this case is: the sales contract or actions taken at the Buyer's request aimed at concluding it (Article 6(1)(b) RODO), the Seller's legal obligation related to accounting (Article 6(1)(c)) and the Seller's legitimate interest consisting in the processing of data in order to establish, assert or defend possible claims (Article 6(1)(f) RODO).